第60章 Truffle 松露

餐厅篇 Pt.2 |像当地人一样点餐

2018.05.02

Jeff

CSE3

课程导读

在第一节课中，我们对小费文化已经有了基本的了解。谈到餐厅的小费文化，其实还要做一点补充，小费不是给餐馆的，而是给特定的服务员，作为对 TA 服务质量的奖励。一个餐桌会有一个特定的服务员负责，所以最后的小费也会给 TA。在这种文化下，国外的服务员可能就更热情，比如点餐前会跟顾客寒暄，点餐后有时会问顾客对菜品是否满意等等。所以这也来到了我们的另一个尬点:到底怎么跟服务员轻松自然地聊天和互动？还有一个尬点是点菜看不太懂菜单怎么办？最后可能还有一个小尬点，就是吃完了服务员会问你菜品味道怎么样，这个时候是实话实说，还是走走形式说几句客套话呢？快来听今日讲解，希望能帮大家像当地人一样老练地点餐，和服务员轻松互动。

英文原文

▍本节重点

1.餐厅的小费文化

a.不是直接给餐馆，是给特定的服务员

b.服务人员分工合作

· hostess

· Another waiter takes over. A waiter or waitress.

· your designated waiter or waitress for the entire meal

· So thats the one you should tip.

c.收入分配/分摊风险

当天结束的时候，小费会放在一起，waiter 拿最高的百分比，带位的人分到一部分，收拾餐桌的也会分到一部分

· percentage or point system

· waitstaff

2.如何与服务员轻松自然地聊天和互动?

a.一般服务员会先跟顾客打招呼

· Hey guys， how is everyone doing?/ Is everyone having a good day?/ How are you guys doing today?

· Hey guys， how are you guys doing today? My name is … Ill be taking care of you today.

b.如何回应

· We are doing very good. How are you?

· Doing good. How are you?

c.可以记一下对方的名字，对方会很开心，服务也会更好

3.餐前点饮料

a.服务员会先问一下要不要点饮料

· Can I start you off with something to drink?

· Would you like something to drink?

b.欧美人会先喝点茶或饮料，顺便看菜单

·饮料 beverage

·在欧洲可能会听到 With gas， or no gas?

·气泡水 sparkling water

4.餐前互动和“中场休息”

a.还在看菜单

· Are you guys ready to order， or would you like a couple of minutes?

· Would you like a couple of minutes to look at the menu?

· Can/May I take your order?

· Give me a minute to look it over.

· I need a couple of minutes.

b.“中场休息”

· How do you like the food?

· Hows the food， everyone? Is everyone doing OK?

· Oh， its good. Its wonderful.

· Oh， everything is great. Thank you.

· Its really good.

· Yeah， we are doing good， thank you.

· Oh， the food is wonderful， thank you so much.

·如果对服务或菜品有意见的话，可以在这时提出

5.菜品分类和上菜顺序

a.菜品分类